Refund and Return Policy

At Sermax Store, we want you to be satisfied with your purchase.

Return Window: Please contact us within 7 days of receiving your order to request a return or report a problem with your product.

Product Condition: For change-of-mind returns, products should be unused and returned with their original packaging, accessories, and proof of purchase, where applicable. Eligibility will be assessed in accordance with applicable law and the circumstances of the return.

Damaged, Defective, or Incorrect Products: Contact us as soon as possible with your order number and clear photos or videos of the issue. We will review your request and arrange an appropriate remedy in accordance with applicable consumer protection laws and warranty obligations.

Refunds: Approved refunds will be issued to the original payment method where possible. Processing times may vary depending on your bank or payment provider.

Exchanges: Exchanges are subject to stock availability.

Return Shipping: We will advise you of the return arrangements and any applicable shipping costs after reviewing your request. Where a return or remedy is required by law because of a defect, incorrect item, or other qualifying issue, the applicable legal requirements will apply.

Non-Returnable Situations: Certain products may be subject to lawful restrictions based on their condition, use, activation, or nature. Such restrictions will not affect any mandatory rights under applicable law.

To request a return or refund, contact:

Email: info@sermax.se
Phone/WhatsApp: +971547992121

Nothing in this policy limits your rights under applicable UAE consumer protection legislation.